Quality management

Quality management: the key to a successful Organisation

Do you want a thriving business that attracts, retains and satisfies customers? And that responds optimally to their current and future needs? Then quality service is a must. How do you ensure that? Through a well-implemented quality management system.

Such a system is essential for any organisation. The Belgian standards committee NBN/I176 is therefore working hard to developinternational standards for quality management.

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What is quality management?

Quality management aims to maximise the quality of a product, production process, service or organisation. A quality management system helps you achieve that.

Why is this important?

A quality management system improves every aspect of your organisation’s performance,

Because of this:

• meet customer requirements;
• comply with legal requirements;
• improve efficiency;
• increase productivity;
• communicate more effectively;
• increase employee satisfaction.

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What are quality management standards committees working on?

Experts join forces in standards committees to develop standards related to:

• quality management guidelines and tools;
• customer satisfaction;
• quality culture;
• competence management;
• employee engagement;
• quality plans.

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Would you like to help develop standards yourself? But would you rather learn more about it first? Then follow the Webinar "Standardization - The Basics." There we will give you more insight of what standards development is.

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What standards committees are there and when do they meet?

• The international standards committee ISO/TC 176 develops and revises international standards for quality management, such as ISO 9001.
• ISO/TC176 meets once or twice a year. Next meeting: 9–13 October 2023

• The Belgian standards committee NBN/I176 brings together all Belgian stakeholders with expertise in quality management. It closely follows and contributes to the ISO work. Anyone in Belgium can join.
• NBN/I176 meets several times a year. Next meeting: 29 March 2023 and 26 September 2023